Shipping Policy
SHIPPING METHODS: We offer secure and insured shipping options to safeguard your valuable merchandise during transit:
Express Insured Shipping: Expedited delivery within 1-2 business days with enhanced insurance/armored protection for high-value items.
Insurance Coverage: All shipments are fully insured against loss, theft, and damage during transit. This insurance coverage extends to the full declared value of the merchandise, providing you with peace of mind.
Signature Requirement: For added security, all orders require a signature and ID confirmation upon delivery or pickup. This ensures that your expensive merchandise is received by the intended recipient and minimizes the risk of theft or unauthorized access.
Special order items that need to be imported to us from abroad take 1-2 weeks to be delivered to S&S New York
PRE-SHIPMENT PROCESS:
Each watch is pulled from our showcase, and verified against the listing on the website. The box and papers for the timepiece are added to the package to match the description in our website listing.
The watch then goes to our expert team of professional watchmakers where it undergoes a series of tests using state-of- the-art equipment.
Customs Duties and Taxes: For international shipments, please note that customs duties, taxes, and fees may apply upon importation. These charges are the responsibility of the recipient and are not included in the shipping costs. We recommend checking with your local customs office for more information.
INTERNATIONAL SHIPMENTS:
FCT is proud to offer shipping to over 60 countries around the world. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials.
By implementing this insured shipping policy, we offer customers a secure and reliable shipping experience for their expensive merchandise, fostering trust and satisfaction in our brand. Adjustments can be made based on your specific customer needs.
FCT WATCHES REFUND POLICY :
4 Day Satisfaction Guarantee: We stand by the quality of our luxury watches. If you are not completely satisfied with your purchase, you may return it within 4 days of delivery for a full refund or exchange. The watch must be in its original condition with all tags, packaging, and accessories intact.
Unworn Condition: To qualify for a refund or exchange, the watch must be unworn, undamaged, and free from any signs of wear or alteration. Any watches that show signs of use will not be eligible for a refund and will be returned to the customer at their expense.
Proof of Purchase: A valid proof of purchase, such as a sales receipt or order confirmation, is required for all returns and exchanges. Please include this documentation with your return shipment.
Return Process: To initiate a return or exchange, please contact our customer service team within the 4-day window. They will provide you with instructions on how to return the item. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Refund Processing: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. Upon approval, we will process your refund within 7-10 business days to the original payment method used for the purchase.
Exclusions: Please note that certain exclusions may apply, such as customized or engraved watches, which are not eligible for return unless they are defective or damaged upon arrival.
Items that have been special ordered are final sale unless the product is defective or not as advertised
If an item is returned within the required time frame we will have to implement a restocking fee
WE ARE WHOLESALE ONLY